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STORE POLICY

 

Customer Care

I gladly accept returns and exchanges. Please contact me within: 7 days of delivery

                                                        Ship items back within: 14 days of delivery

I don't accept cancellations

But please contact me if you have any problems with your order.

 

The following items can't be returned or exchanged

Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:

  • Custom or personalized orders

  • Body Care Items (for health/hygiene reasons)

 

Conditions of return

Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

Processing time

The time I need to prepare an order for shipping varies. For details, see individual items or just ask!

 

Customs and import taxes

Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.

Online Inventory

Products are inventoried and HOPEFULLY accurate! The quantities and items that you see on the website is what is available for purchase... however, we are humans and sometimes we can make mistakes..so please have patience if that is the case. We will notify you as quickly as possible if there is something out of stock in your order. 


 

Wholesale Inquiries

Want to chat about wholesale opportunities?!?! Please don't hesitate to reach out! dtmnaturals@gmail.com

Payment Methods

Credit / Debit Cards  - PAYPAL - Offline Payments

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